The cases of harassment by agents are increasing nowadays. There are certain guidelines outlined by the RBI but these agents failed to follow.
Steps to take in case of violation of RBI guidelines against harassment by agents:
- Whenever you face such problem make sure to document every single detail of it. Date, time, witness and try to record a video of it.
- Report such incidents to the relevant authorities, grievance cells, RBI, consumer forums, and the police.
- In case of harassment by agents, one can consult a lawyer, who is specialize in consumer rights or debt collection. Take legal action against the harassing agents, if needed.
- Familiarize yourself with the rights and ensure that there is a fair practice code followed by debt collector.
- Use call-blocking features on your phone to prevent yourself from frequent harassment calls.
- Keep interaction with recovery agents calm and composed. Don’t be involved in unnecessary arguments with them. This may escalate the situation.
Addressing violations of RBI guidelines in harassment cases requires a committed and multi-pronged approach. By engaging in proactive steps, advocating for clear policies, and fostering a supportive workplace culture, you can help create an environment where everyone feels safe and respected. The ultimate goal is to build a workplace that prioritizes dignity and respect, making harassment unacceptable in any form.
Get in touch with us today at bankharassment.com and embark on your path to financial freedom
