To contact Citibank’s harassment complaint helpline or register a grievance regarding harassment by recovery agents or other bank representatives, you can use several channels provided by Citibank. Here’s a step-by-step guide on how to contact Citibank and escalate the issue if necessary:
- Citibank Customer Care Helpline
Citibank’s customer care helpline is the first point of contact to report any issues, including harassment complaints. Customers can reach out via phone or email:
- Phone: You can contact Citibank’s 24×7 Customer Care helpline at:
- For credit card and banking services in India: 1860-210-2484 or 022-4955-2484.
- Email: You can also send an email with a formal complaint to customercare@citi.com. Include detailed information about the harassment incident, such as the date, time, and nature of the harassment.
- Citibank Grievance Redressal Mechanism
If the issue is not resolved satisfactorily at the customer care level, Citibank provides a multi-level grievance redressal process. You can escalate the complaint to higher authorities within Citibank.
- Step 1: Register a Complaint: File a formal complaint through Citibank’s online grievance redressal portal. Visit the Citibank Grievance Redressal Page here.
- You will receive an acknowledgment and a reference number to track your complaint.
- Step 2: Escalation to Grievance Redressal Officer (GRO):
- If you are not satisfied with the resolution provided by the customer care team, you can escalate the issue to the Grievance Redressal Officer (GRO). The contact details of the GRO are:
- Email: head.customercare@citi.com.
- Address: Grievance Redressal Officer, Citibank N.A., Mailroom, 3rd Floor, Prestige BPO Building, 132, Koramangala Industrial Layout, Bangalore – 560095.
- The GRO is required to respond to your complaint within 30 days.
- If you are not satisfied with the resolution provided by the customer care team, you can escalate the issue to the Grievance Redressal Officer (GRO). The contact details of the GRO are:
- Approach the Citibank Principal Nodal Officer
If the complaint remains unresolved after escalation to the GRO, you can contact the Principal Nodal Officer (PNO) at Citibank:
- Principal Nodal Officer (PNO):
- Email: principal.nodal.officer@citi.com.
- Phone: 1860-210-2484 or 022-4955-2484.
- Mail: Principal Nodal Officer, Citibank N.A., Mailroom, 3rd Floor, Prestige BPO Building, 132, Koramangala Industrial Layout, Bangalore – 560095.
- Escalate to the RBI’s Banking Ombudsman
If Citibank does not resolve your complaint within the stipulated time (usually 30 days), you can file a complaint with the RBI’s Banking Ombudsman under the Banking Ombudsman Scheme.
- Filing a Complaint: You can file a complaint with the RBI’s Complaint Management System (CMS) online at RBI CMS portal.
- The Banking Ombudsman will review the case and may direct Citibank to compensate you for any undue harassment or unethical practices.
- Citibank Branch Visits
You can also visit your nearest Citibank branch to file a harassment complaint in person. The bank staff can assist you with the grievance redressal process and help you escalate the matter.
Get in touch with us today at bankharassment.com and embark on your path to financial freedom
