If you’re facing harassment from a bank, such as repeated calls or unlawful practices, you can use consumer protection apps in India to report such issues. Here’s a guide on how to use these apps effectively:
- Download a Consumer Protection App
There are several apps you can use to report banking issues, including:
- NCH (National Consumer Helpline) App: Official app by the Department of Consumer Affairs.
- RBI’s Sachet: Primarily for reporting financial frauds or complaints against banks, financial institutions, or financial service providers.
- CPGRAMS (Centralized Public Grievance Redress and Monitoring System): Allows you to lodge grievances against government services, including public sector banks.
- Consumer Forum App: Lets you directly file complaints in consumer forums.
- Register on the App
- Install the app from the Google Play Store or Apple App Store.
- Register by providing your basic details like name, phone number, and email address.
- In some apps, you may need to link your Aadhaar or other identity proofs for verification.
- Lodge Your Complaint
- NCH App:
- Open the app, and go to the “Lodge Complaint” section.
- Choose the sector (Banking/Financial Services).
- Fill in your details, including the bank’s name and a brief description of the harassment (e.g., repeated calls, threats, etc.).
- Attach any supporting documents (such as screenshots, call logs, etc.).
- Sachet App:
- Navigate to “Lodge Complaint”.
- Fill out the necessary details, including the bank’s name and the nature of the complaint.
- Mention specific harassment actions by the bank.
- CPGRAMS:
- Go to the “Grievance” section.
- Select the category “Public Sector Bank”.
- Provide detailed information about your harassment experience.
- Follow Up
- Most apps provide a tracking system where you can follow up on your complaint’s status.
- You may receive responses, requests for more details, or a resolution timeline via email or the app itself.
- Other Consumer Resources
- Banking Ombudsman: You can also file a complaint directly with the Banking Ombudsman if the harassment involves unfair banking practices.
- RBI Complaint Portal: You can file complaints online through the Reserve Bank of India’s website.
By using these tools, you can take formal action against bank harassment and ensure that your grievances are heard and addressed.
Get in touch with us today at bankharassment.com and embark on your path to financial freedom
